• Return/ Exchange Policy
• All requests for returns must be made within 14 days from the date of shipping.
• Merchandise must be unworn, unused and in perfect condition, with the price tag attached.
• We reserve the right to deny credit if, upon receipt, the returned merchandise does not meet company return policy requirements.
• Shipping costs will be deducted from the refund.
• Cake Clothing Gift Certificates are non-refundable.
• Please follow the 4 steps below to return or exchange an item:
  

Step 1 - Get a Return Authorization by doing the following:

• As soon as you have decided to return the dress contact support@cakeclothing.com
  • explain in the email your reason you are unhappy with the dress. The dress doesn't fit, the color is unsatisfactory or style does not flatter your body etc. If it is a size issue and you need an exchange, please contact us before sending the item back and tell us what size you would prefer.
  • We will then promptly respond with an RA # for your return.
  • You must have a Return Authorization number, or RA #, in order to begin the return process. Please note that the issuance of an RA # does not guarantee automatic approval/credit of your return. The items are subject to inspection.

Step 2 - Pack the merchandise and wrap it securely, with the RA# clearly marked on the outside.

Step 3 - Ship the merchandise pre-paid and insured, with the RA# clearly marked, to:

Cake Clothing
264 McDermot Ave
Winnipeg, Manitoba
R3B 0S8 Canada
RA # _____________

We recommend UPS or insured Parcel Post for proof of delivery. We only refund shipment costs of $15 or less. Please include proof of postage payment in the returned package.

We assume no responsibility for the reimbursement for, or replacement of, any lost return merchandise.

Do not send the package C.O.D. (Cash/Check on Delivery), as it will not be accepted.

Step 4 - Wait for our reply e-mail telling you the status of your return.

We will process your request in 2-3 business days of our receipt of the package.